Maya's tipWednesday, October 14

Respond to leads fast: the one-hour rule

The takeaway

Fast and human beats perfect and late.

Do this today

The tip as steps. Tick them off as you go, or download the list to keep.

Give every new enquiry a personal reply within the hour, even just “Got it! Can I call you at 2?”
Send every form, text and message to one phone someone actually watches.
Between jobs, check new enquiries first.

Where every number in this tip comes from.

MayaCustomer Operations ManagerIn SelfOperate: Replies to people who write in, from your fact sheet.

RichardSun, Oct 18

The takeaway: “Let me think about it” isn't a no.

Maya + JordanSat, Oct 17

The takeaway: Remind kindly. Know what the chair costs.

AveryFri, Oct 16

The takeaway: Before you spend more, ask where the money came from.

Describe your business in a sentence and see your plan. It's free to look, and you only pay if you approve it.

Free to describe and see your plan. You pay only after you approve it.